Social media

Until the end, it seemed it could sort out to be a happy-ending story, a demonstration of how new social networks, renown for spreading misinformation, can also correct it, when used properly. But the unfortunately predictable finale showed the opposite: counteracting false ideas about vaccines is not that easy. It will take time, a big deal of patience, communication skills and a good, coordinated strategy as well.

Institutions, public agencies and authorities can tackle different kinds of crisis by using social media. In the last few months, this has been done successfully in very diverse cases, both defending the reputation of a big oil company from a journalistic inquiry, and managing the response to a terror attack within a city. Even if the type and range of crisis is hugely different, the efficacy of a prompt and wise use of social network gives clues that could be useful when dealing with infectious threats as well.

This fall, the publishing, by the Italian Minister of Health, of the alarming data showing the drop in vaccine coverage in the country, revived the ardent debate between opponents and supporters of vaccinations, especially online. Adding fuel to the fire was the death of a one-month old child by whooping cough at Sant’Orsola hospital, in Bologna, even if it is still unclear if such a tragedy actually had a significant link with the decrease of vaccine coverage or was just a coincidence.