E-government

Electronic Government' (or in short 'e-Government') essentially refers to ‘The utilization

of Information Technology (IT), Information and Communication Technologies (ICTs),

and other web-based telecommunication technologies to improve and/or enhance on

the efficiency and effectiveness of service delivery in the public sector.’ (Jeong, 2007).

e-Government promotes and improves broad stakeholders contribution to national and

community development, as well as deepen the governance process.

The concept of e-government includes two aspects: e-readiness, which is the generic

capacity or aptitude of the public sector to use information and communications

technology (ICT) for encapsulating in public services and deploying to the public high

quality information (explicit knowledge) and effective communication tools that support

humand development; and e-participation, which refers to the willingness, on the part

of government, to use ICT to provide high quality information (explicit knowledge) and

effective communication tools for the specific purpose of empowering people to

participate in consultations and decision making, both in their capacity as consumers of

public services and as citizens;(1)

(1) United Nations Economic and Social Council, Definition of basic concepts and

terminologies in governance and public administration, UNESC Report, E/C.16/2006/4